Policies & Procedures


Placing Your Order

To insure sufficient time to order, receive, cook, prepare and package your event, parties over 50 require a 72-hour notice. Sweet Baby Ray’s will make every effort to accommodate your needs and any late orders based on availability of food and labor.

Contracts and Proposals

A proposal is prepared and provided free of charge. There may be a 25.00 fee for each proposal rewrite. A signed contract and a 50% deposit are required once all details are finalized. Substantial changes to the signed contract are subject to a 25.00 administrative fee.

Guest Count

The final guest count for parties of 50 and over must be confirmed 72 hours prior to your event. Guest count changes may be accepted up to 72 hours prior to event at no additional cost. Increases in the guest count less than 72 hours will incur a 10% surcharge for the extra guests only. Decreases in the guest count less than 72 hours prior to the event will be charged 50% of the original quoted price.

Cancellation

Cancellations MUST be phoned in to our office and confirmed with your Catering Sales Representative. Orders may be canceled without charge 72 hours prior to event. Cancellations less than 72 hours prior to the event will forfeit the deposit. We regret that we cannot accept cancellations with less than 24-hour notice. Any party or event that is cancelled within 24 hours will be charged full price.

Minimum Order Size

Minimum order for delivery is 150.00 excluding sales tax and delivery charges.

Menus

Sweet Baby’s Ray’s is constantly expanding our offerings of quality food and unique options for your catering events. Ask your Catering Sales Representative and we will custom design a menu especially for your event. Our menus and items are subject to change without notice.

Pricing

Prices are subject to change without notice.

Payment

Deposit

Any event with a contract requires an event deposit. A 50% event deposit is due with the signed contract. Event deposits are refundable up to 72 hours prior to your event if cancelled. Cancellations less than 72 hours prior to the event will forfeit the deposit. We require an additional 500.00 deposit to hold a date or secure a venue. Date and venue deposits are non-refundable.

Payment

Full payment is due on the day of the event. Payments accepted include business checks, certified checks, and money orders. We do not accept personal checks. Additionally we accept most major credit cards including Visa, MasterCard, American Express, or Discover. Credit card information must be given to our office at least 72 hours in advance of event.

Corporate Accounts

Corporate account billing is available. A complete credit report request will be required.

Other Fees

Service Fee

All full service events will be charged 18% of the food and beverage sales total. This fee covers professional serving staff gratuities, staff transportation, event set up and breakdown, chafing dishes, serving utensils, serving tables and covers, disposable plates, utensils and napkins. This does not include the actual delivery of the product.

Staff charges:

  • Chef - 50.00 per hour
  • Bartender - 35.00 per hour
  • Server - 30.00 per hour
A minimum of four hours for each staff person is required.

Uniforms

  • Chef – Chef Whites
  • Serving Staff – Event appropriate attire
  • Bartender – Event appropriate attire

Equipment charges:

  • Nu-Vu Oven - 179.00
  • Smoker - 375.00
  • Grills - 115.00
  • Pig Spit - 200.00
  • Disposable Chafer Set-Ups - 5.50
  • Corn Roaster - 75.00
  • Hot Dog Stand - 75.00

Set Up Fees

  • 1–50 guests - 25.00
  • 51–100 guests - 50.00
  • 101+ guests - 100.00

Delivery Fees

  • 5 mile radius - 15.00
  • 6–10 mile radius - 25.00
  • 11–15 miles - 40.00
Over 15 miles will be quoted on an individual basis, depending on date, time, type and size of event. Delivery fees exclude driver gratuity.

Insurance

Covered by Ace Insurance for Workers Compensation and Harleysville Insurance for General Liability, Product Liability, Liquor and Auto Insurance.

Licenses

Sweet Baby Ray’s business licenses are issued by the City of Wood Dale and the Village of Elk Grove. Liquor licenses are from the State of Illinois and City of Wood Dale and the Village of Elk Grove. Our facilities are inspected by the DuPage County and the Village of Elk Grove Health Departments.

Leftover Policy

Sanitary conditions must be available in order for opened and cooked food to be left for your event. All customers are required to sign a Food Liability Waiver for hot or cold food to be left at your event.

Catering Sales Office Hours

Monday & Tuesday: 11AM - 9PM
Wednesday-Friday: 11AM - 10PM
Saturday: 11:30AM - 10PM
Sunday: 11:30AM - 9PM

Phone

847.437.9555
847.437.9612 fax

Address

800 E. Higgins Rd.
Elk Grove Village, IL 60007

Catering Availability

24/7/365